I want to say that was possibly the best training course I’ve been on.  Last week was a big week for me, including the 2 days prior to the course. I’d wondered how I was going to cope with a training course after such a week.

But frankly I enjoyed every minute of it, and despite the big week leading up to the course, you always had my full attention.

I now know the full importance of effective client communication and their ultimate satisfaction.